Graphic Terms & Conditions

VWP Wraps™ Policy: TERMS and CONDITIONS
Attn: All VWP WRAPS Clients and Purchasers

We provide service to you, subject to the following Policy and by accessing any page on this website you agree to be bound by these terms and conditions of the VWP WRAPS Policy. All VWP WRAPS policy may be updated by us from time to time without notice. You further acknowledge that we reserve the right to change our general practices and limits at any time, in its sole discretion, with or without notice to you.


Warranty

All VWP WRAPS products are warranted to be free from defects for the duration of one year on materials, providing the correct application is used. The Warranty is limited to repair or replacement of defective piece without charge to the purchaser. VWP WRAPS will only replace graphics of the defective piece if such piece is returned to VWP WRAPS in it’s original uninstalled condition. Defects are limited to faulty materials only. Under no circumstances will errors in installation be defined as a product defect. In the event replacement or repair are not commercially practical, VWP WRAPS may at its election issue Purchaser a credit reasonable in light of the defect in the product. The value of the Credit shall be determined by VWP WRAPS.


Color Matching

Mock ups are provided upon request via email or the web. Color matching is done to the best of our ability. Due to the infinite configuration possibilities of end-user hardware and software, it is impossible to perfectly match the Mock up that is provided. Purchaser acknowledges that some variances from digital representations and actual product will occur. All samples or Mock ups are understood to be representations only of the printed product, and will inevitably have some degrees’ of deviance from a digital monitor’s image.

 

 Replacements

Under no circumstances will a refund be issued for any custom printed graphics. All graphics produced are completely custom, and are therefore only of value to the original purchaser. We may replace defective graphics if the original defective portion of the graphic is returned to us in its entirety. Defects are limited to faulty materials or workmanship. Under no circumstances will installation error be considered a defect.

 

Shipping

All VWP WRAPS products are custom printed and are subject to a 7-10 day production time, before shipment. From time to time buyer/client understands that workload and global demand may create a delay in production of your purchase. Special production runs requested by the Purchaser must be requested by direct contact with VWP WRAPS at sales@voiceworkspromotions.com.
Next Day Air, 2nd Day Air and 3 Day Ground Services are available before 3 pm Eastern Standard Time.

Shipping and handling charges are determined by product weight utilizing standard UPS residential ground service. Additional charges may apply by UPS based upon oversize or special handling. Any additional shipping fees over quoted UPS charges will be the responsibility of Purchaser. VWP WRAPS will contact you regarding additional shipping and handling charges prior to billing your credit card account. Shipping damage must be claimed with the carrier at the time of delivery. Any package shortages must be claimed with VWP WRAPS within 5 calendar days of receipt. Call VWP WRAPS at (423) 391-0506 for shipping quote or handling additional information.

Pickup by Purchaser’s own courier or service shifts the risk of product damage solely to Purchaser without any responsibility assigned to VWP WRAPS.

 

Returns

Products must be returned to VWP WRAPS within thirty (30) calendar days from date of purchase. All returns must be in the original packaging and in original condition. A restocking fee of 20% of the original product purchase will apply. Returns that have been installed, used, or are not in resalable condition will be returned to Purchaser at Purchaser’s expense.

Material Manufacturer warranties apply to the vinyl and laminate used by VWP WRAPS Manufacturer evaluation will determine final decision on warranty materials. See Material Information on WrapFAQ page.


Copyrights and Trademarks:

Any use of VWP WRAPS copyrights or trademarks without express written license issued by VWP WRAPS is expressly prohibited. All designs and products appearing here are the sole property of VWP WRAPS and it’s affiliates only. The purchase of a graphic or partial on this site does not entitle Purchaser to any right to reproduce or use said design except in applying the original product purchased from VWP WRAPS.

 

Installation

VWP WRAPS recommends that all of it’s products be installed by a professional vinyl installer. Installation by a non-professional or self-installation voids all product warranty.

 

Installation (installer) Locator

VWP WRAPS provides this locator service to our clients and purchasers of our product solely as a convenience and in no way does VWP WRAPS warrant or underwrite the quality of workmanship by the installer located for your application. VWP WRAPS and its affiliates will not be held responsible for installation discrepancies.

 

Links

Third party website links are provided to you as related interests only in that VWP WRAPS does not warrant in any way any products or services advertised or offered by any links contained on our site. In using any link, you acknowledge and agree that VWP WRAPS is not responsible or liable, directly or indirectly for any damage or loss you may suffer in connection with the use with any third party link contained herein.

 

Reservation of Rights

VWP WRAPS reserves the right to refuse service to anyone, company or entity at any time for any reason VWP WRAPS deems as reasonable.

 

Notice to Buyer: Ownership and Use Fee description

All files created by VWP WRAPS are and will remain the property of VWP WRAPS Due to the proprietary process and the utilization of internal design elements and assets owned by VWP WRAPS can and does use elements in design that may associate with other designs VWP WRAPS has created or purchased as an asset of VWP WRAPS. Original VWP WRAPS art is a combination of the corporation’s assets and this proprietary information cannot be possessed by anyone other than VWP WRAPS unless otherwise authorized in writing from the management of VWP WRAPS. The Client may realize similar associations and derivative works of other designs in the design created for their use. VWP WRAPS reserves the right to world-wide, royalty free and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display and create derivative designs. Client understands that the cost for a custom design is a use fee only and is not to be confused as the client’s ownership of design. VWP WRAPS reserves the right to use, sell and distribute all of it’s assets as necessary.

 

Indemnity

Client agrees to indemnify and hold VWP WRAPS and our subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees, successors or assigns harmless from any claim or demand, including reasonable attorney fees, made by you and any third party due to or arising out of Content you submit, post to or transmit through the web or postal services to be used in the design.

Client understands and agrees that VWP WRAPS and our subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees, successors or assigns assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communication, design, graphic, or photo that you or any other person customizes or supplies.